Frequently Asked Questions

General/Collection Set-Up

How much does it cost to use FrumUs?
Do I have to set a target amount?
What does FrumUs do with my personal information?
Do I have to be a PayPal customer to use FrumUs?
Why do I need a PayPal Premium account?
How do I set up my collection so contributors can pay with a credit card vs. needing their own PayPal account?
How do I upgrade to a PayPal Premier account so I can accept donations?
Why do I need to have a PayPal Premier account to use FrumUs?

Payments/Donations

Do I have to register with FrumUs to contribute to a gift collection?
How is the PayPal Plug-In different from using regular Pay Pal?
Does the money come from the FrumUs collection when I use a Secure Card?
What if I spend less than I collected?
How much are the Pay Pal transaction fees?
How can I transfer funds from my PayPal Account to my Bank Account.
What are my options for withdrawing funds?

Shopping

What options do I have to pay for my group gift purchase?
How do Secure Cards from Pay Pal Plug In protect me?
Do I have to shop at places on FrumUs?
What if I want to buy from more than one shopping site?
I'd like to start a collection on FrumUs but I would like to buy a gift at retail store. Is that an option?
Can I go shopping on the FrumUs site without having a collection evelope?

Uncategorized

I want to set up two collections. How do I do that?

 

 

General/Collection Set-Up

How much does it cost to use FrumUs?

FrumUs is free to use.  The only fees incurred are those paid to PayPal , not FrumUs, as a transaction fee for using the secure PayPal service. FrumUs does NOT receive any funds from the PayPal service charges.   



Do I have to set a target amount?

No you don't need a target amount....this is an optional tool we provide.  



What does FrumUs do with my personal information?

FrumUs will not sell your personal information to outside companies of any kind.  The only way we would use your personal information is to send you announcements about FrumUs.



Do I have to be a PayPal customer to use FrumUs?

You do not need to be a PayPal customer to contribute to a FrumUs gift collection.  You can contribute using a credit card.  However, if you want to start a collection on FrumUs, you need to be a PayPal Premier customer to receive contributions. This is most secure, trusted way to collect money for a group gift...and then shop!



Why do I need a PayPal Premium account?

You need the Premium account to be able to accept credit/debit contributions from a group.  Both the basic and Premium PayPal accounts are FREE to open.  However, a basic PayPal account only allows you to accept 5 credit or debit card payments per year and the transaction fees are 4.9% + .$.30 USD each.  With a Premier PayPal account you can receive unlimited credit or debit card payments and the highest transaction fees are 2.5% + $.30 USD each.    So if you have a basic PayPal account you should upgrade to a Premier account with no additional charge before starting your FrumUs collection.



How do I set up my collection so contributors can pay with a credit card vs. needing their own PayPal account?

To allow contributors to contribute using a credit card with out having a PayPal account, you need to be sure to turn on the "PayPal Account Optional" box.  Follow these easy steps: 

  • Login to your PayPal Account and click on the "My Account" tab,
  • Click on "Profile"
  • Under the SELLING PREFERENCES column, click on the "Website Payment Preferences"
  • Scroll down the page to the 4th item called "PayPal Account Optional" and choose ON.




How do I upgrade to a PayPal Premier account so I can accept donations?

Upgrading is free and easy!




Why do I need to have a PayPal Premier account to use FrumUs?




 

Payments/Donations

Do I have to register with FrumUs to contribute to a gift collection?

No.  If you are contributing to a gift collection, just locate the page and make your donation using any credit card or PayPal.  If you'd like to set up your own gift collection, you'll see that registering is free and easy!  And you're welcome to shop at any of our partner sites for any of your shopping needs anytime -- regardless of whether you're collecting for a group gift.



How is the PayPal Plug-In different from using regular Pay Pal?

The Plug-In lets you use PayPal online almost anywhere MasterCard is accepted -- even when PayPal is not a payment option.  You are able to generate a secure card MasterCard debit card number and use the number to shop online virtually anywhere.  The Plug-In also provides features like AutoFill, Save Receipts and shortcuts to send money and check your PayPal balance. 



Does the money come from the FrumUs collection when I use a Secure Card?

Secure Cards first use money from your PayPal balance and then from your bank account that is linked to your PayPal account as a secondary payment source.  So if someone gives you a cash contribution to your FrumUs collection you don't have to add those funds to PayPal, you can make a purchase for the total amount collected online and in person -- the amount beyond your PayPal account will be taken from your bank account.  For example, you have a $100 PayPal balance from your FrumUs collection and $25 in cash.  You use the PayPal Plug-In to generate a Secure Card and go shopping for a $125 gift.  The first $100 will be taken from your PayPal account and the $25 from your bank account to "cover" the cash you collected. for the gift.



What if I spend less than I collected?

If you spend less than collected, the extra funds will remain in your PayPal account until you spend it or have it transferred to your bank account.



How much are the Pay Pal transaction fees?

To use the FrumUs to collect for a group gift you need to have a PayPal Premium account. For each donation, 2.9% plus $.30 USD per transaction is deducted by PayPal.  Your contributors will see the total amount on their charge card but the actual amount in your PayPal account will show the amount minus the transaction fee.  Here's an example of how the fees would impact your total collected.  Please note that FrumUs does not receive any portion of these transaction fees.
 

Contributor

Amount Donated   for Gift      

PayPal Fees

Net Contribution to Spend on Gift

#1

$25.00

.72 +.30=$1.02

$23.98

#2

$50.00

1.45 + .30 = $1.75

$48.25

#3

$15.00

.29 + .30 = $.59

$14.41

Total

$90.00

$3.36

$86.64



How can I transfer funds from my PayPal Account to my Bank Account.

To Transfer funds from your PayPal Account to your Bank Account:











What are my options for withdrawing funds?

There are several ways to withdraw funds from your PayPal account.






 

Shopping

What options do I have to pay for my group gift purchase?

There are three easy options to consider for making your group gift purchase.  

1 -- Shop with any credit card you would typically use and have the PayPal collection transfered to your bank account for free.  This is a great option if some people gave you cash/personal checks while others donated via your FrumUs envelope.  By transferring the PayPal collection, all the money ends up in your bank account.  Simply log in to your Pay Pal account, Click on the "My Account" tab
Then click on "Withdraw"
Then "Transfer to Bank Account"
It's free and the transfer occurs in 3-4 business days (long before your credit card bill would arrive) 

2 -- Download the PayPal Plug-In and you can shop with PayPal ANYWHERE online.   It's free and extra secure.
Click on the "PayPal Products & Services" tab,
Scroll to the bottom half of the page to see "PayPal Plug-In" link to find information and a "Download Now" button
 
3 -- Many FrumUs sites accept PayPal as a form of payment...just look for the logo at check-out.  



How do Secure Cards from Pay Pal Plug In protect me?

With this feature you generate a unique Secure Card number on the spot for the purchase you are making.  You are 100% protected from any unauthorized purchase made by using your Secure Card.  You can use this feature for any online shopping -- not just FrumUs shopping.





Do I have to shop at places on FrumUs?

You do not have to shop at FrumUs stores.  Our shopping pages are designed to make it easier for you to complete your group gift giving process.



What if I want to buy from more than one shopping site?

You can spend your gift collection funds wherever and howeve you'd like.  We've assembled a wide range of exciting gift sites for you to shop.  Of course, your gifts will be shipped separately from each merchant -- they can be sent to you for wrapping/presenting or sent directly to the recipient. 



I'd like to start a collection on FrumUs but I would like to buy a gift at retail store. Is that an option?

Yes, that is an option; however, we have assembled a vast array of gift websites to make it easy to collect and shop right at FrumUs.com.  Check it out!



Can I go shopping on the FrumUs site without having a collection evelope?

Yes, you can shop anytime at any of the online stores featured on FrumUs!



 

Uncategorized

I want to set up two collections. How do I do that?

Sure, you can set-up multiple envelopes.  There is an option to open a new (additional) envelope once you are logged in to "my collections."  



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